Shipping policy
We aim to process and dispatch all orders within 2–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with your Australia Post tracking details.
Shipping & Delivery
- Orders are shipped using Australia Post
- Delivery timeframes vary depending on your location
All products are dispatched from within Australia.
- Standard delivery: Typically 3–7 business days
If your order has not arrived within the expected timeframe, or if you experience any issues, please contact us at info@furevermates.com.au.
Remote Areas
Deliveries to remote locations, including Cocos (Keeling) Islands (postcode 6799), may take up to 2 months via Australia Post.
Important Information
If you nominate a business address for delivery, please note that parcels may be signed for by reception or mailroom staff. Furevermates is not responsible for parcels that are accepted on your behalf at a business address and subsequently lost or misplaced. We recommend using a residential address for high-value orders.